6 Essential Questions to Ask Before Hiring a Moving Company

June 22, 2023


An impending move can evoke a spectrum of emotions, ranging from exhilaration to trepidation, depending on the complexity and scale of the relocation. One of the most prominent concerns is often the selection of a reliable and efficient moving company. This decision, crucial to the smooth execution of the move, necessitates a comprehensive evaluation of prospective service providers.

In the process of this evaluation, certain queries stand out as paramount. These inquiries, tailored to extract the most pertinent information, can serve as a guide to the selection of the most appropriate moving company. Thus, the consideration of six essential questions becomes indispensable in this context.

  • Is your company licensed?

Before entrusting a significant amount of your personal property to a moving company, it is imperative to ensure that the company is legally authorized to operate. In the United States, for example, interstate moving companies should be registered with the Department of Transportation and have a unique USDOT number. Familiarize yourself with the licensing requirements in your region to ensure that the moving company is in compliance with local laws and norms.

  • What liability coverage do you provide?

A moving company’s liability coverage is their responsibility for your belongings during the move. Federal law requires two types of liability options: Full Value Protection and Released Value. In Full Value Protection, the mover is liable for the replacement value of lost or damaged goods. Released Value Protection, on the other hand, is offered at no additional charge and provides minimal protection. The Liability Law provides a balance between consumer protection and economic efficiency, and understanding its implications can significantly impact decision-making.

  • Can you provide references?

Requesting references is a method borrowed from epistemology, the theory of knowledge. By evaluating the experiences of previous customers, one can form a more comprehensive understanding of the company’s track record and reliability. This practice also aligns with the statistical theory of sampling, where a small group of observations can provide insights about a larger population.

  • What are your rates and what factors can change them?

This question is critical to understanding the cost-benefit analysis of hiring a particular company. A clear understanding of the price structure, including the base rate and any additional charges for possible services or circumstances, helps to avoid any surprises. This information is crucial for effective financial planning and comparisons between different service providers.

  • Do you subcontract any part of the move?

Sometimes, moving companies subcontract certain parts of the move to another company. This approach can have both benefits and drawbacks. For instance, subcontracting may allow a company to offer a broader range of services or to operate more efficiently. However, it could also introduce additional risks or complications, as the subcontractors may not adhere to the same standards or policies as the primary company.

  • What are your policies for delays and complaints?

Even with the most meticulous planning, unforeseen events can lead to delays. Knowing a company's policies for managing these delays can help prepare for such eventualities. Similarly, understanding the process for registering and resolving complaints can provide a sense of the company's commitment to customer satisfaction.

In conclusion, the act of selecting a moving company is one that merits careful thought and diligent research. The application of these inquiries, when combined with an understanding of the legal, economic, and statistical principles inherent in the moving industry, can greatly assist in this task. By doing so, one can ensure a seamless transition to a new location, minimizing stress and maximizing the joy inherent in the adventure of relocation.

Related Questions

What is a USDOT number?

A USDOT number is a unique identification number that the U.S. Department of Transportation assigns to interstate moving companies for regulatory purposes.

What is Full Value Protection?

Full Value Protection is a liability option where the mover is liable for the replacement value of lost or damaged goods during the move.

What is Released Value Protection?

Released Value Protection is a liability option offered at no additional charge by moving companies that provides minimal protection for the customer's belongings.

Why is it important to ask for references?

Asking for references allows you to evaluate the experiences of previous customers, providing insights about the company's track record and reliability.

Why should I ask about the rates and factors that can change them?

Understanding the rates and factors that can change them helps you avoid surprises, allows for effective financial planning, and aids in comparisons between different service providers.

Why is it important to know if a moving company subcontracts any part of the move?

Knowing if a company subcontracts any part of the move is important because it can introduce additional risks or complications, as the subcontractors may not adhere to the same standards or policies as the primary company.

Why should I ask about a company's policies for delays and complaints?

Asking about a company's policies for delays and complaints can help you prepare for unforeseen events and gives you a sense of the company's commitment to customer satisfaction.

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Morgan Williams | Casey Johnson | Taylor Wilson